Contact and help
Most questions are about a specific booking or listing, and those are answered fastest inside the product itself.
No support channel is published yet
A question about a booking
Every booking has a private message thread with the other party — that is the right place for anything about timing, access, what the job involves, or what it will cost. Open the booking from Your bookings and use Messages.
A question about your listing
If your provider listing was not approved, the reason is shown on your provider dashboard. Update the details it mentions and request another review from the same place.
Account and sign-in
Sign-in problems are usually an unconfirmed email address: check for the confirmation message sent when the account was created. Password reset is available from the sign-in page.
What we cannot help with
The platform is not a party to the arrangement between a customer and a provider. It does not take payment, hold money, guarantee work or arbitrate disputes, so it cannot issue a refund, enforce a quote, or decide who is right about a job.
Anything involving payment, damage, or the quality of completed work is between the two of you, and where relevant a matter for consumer protection authorities rather than for this directory.